How long time are images/data stored in the system?
All images and data stored in the RetinaLyze WebApp will be stored in the system as long as the data owner (the customer) is a customer with RetinaLyze System A/S or until the data owner requests deletion.
How are patient data deletion requests handled?
I'm a client/patient, who has had their data entered into RetinaLyze by a RetinaLyze customer/user, and I want my data deleted:
Contact the clinic/store where you were screened and they will make sure your data is deleted from their systems including RetinaLyze.
I'm a RetinaLyze-customer and a client/patient of mine wants their data deleted from RetinaLyze:
Contact us via email@example.com with the Client reference and the clients Name and you will be contacted regarding deletion of the client's patient data.
Where can I read more about your technical and organisational security measures?
Where can I find your Data Processing Agreement?
All RetinaLyze-customers who interact with the patient data of European customers, should have a Data Processing Agreement with RetinaLyze System A/S. Please find the template here: https://help.retinalyze.com/general-articles/data-security-data-privacy-and-data-protection/data-processing-agreement